Privacy Policy

How Moa TV collects, uses and protects your personal information.

Last updated: May 5, 2026

Moa TV ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect when you use our website at moaiptv.com and our IPTV service, how we use it, and what rights you have over it.

1. Who We Are

Moa TV is an IPTV subscription service. For privacy enquiries, use our contact page or message us on WhatsApp.

2. Data We Collect

Information you provide

Email address — required to create your account and send your login credentials.
Payment information — processed securely by our payment providers (PayPal, Stripe, or cryptocurrency processors). We never store your full card number.
Name — optional, used only when you contact support.
Support messages — any messages you send to us via email, WhatsApp or our contact form.

Data collected automatically

IP address — used for fraud prevention and geo-based pricing only. Not logged persistently.
Browser / device type — collected via cookies to improve site performance.
Pages visited and time on site — via analytics cookies (see our Cookies Policy).

3. How We Use Your Data

To create and manage your Moa TV subscription account.
To send you your login credentials and service updates.
To process payments securely.
To respond to your support requests.
To improve our website and detect fraudulent activity.
To comply with legal obligations.

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling that produces legal effects.

4. Legal Basis for Processing (GDPR)

If you are in the European Union, our legal bases for processing your data are:

Contract performance — processing your email to deliver the service you purchased.
Legitimate interests — fraud prevention and service improvement.
Consent — for analytics and marketing cookies (you can withdraw at any time).
Legal obligation — where required by law.

5. Your Rights Under GDPR (EU Residents)

If you are located in the European Economic Area, you have the following rights:

Right to access — request a copy of the data we hold about you.
Right to rectification — ask us to correct inaccurate data.
Right to erasure — ask us to delete your personal data ("right to be forgotten").
Right to restrict processing — ask us to limit how we use your data.
Right to data portability — receive your data in a machine-readable format.
Right to object — object to processing based on legitimate interests.
Right to withdraw consent — for cookie-based processing, any time.

To exercise any of these rights, use our contact page. We respond within 30 days.

6. Your Rights Under CCPA (California Residents)

If you are a California resident, you have the right to know what personal information we collect, request deletion, opt out of sale (we do not sell data), and non-discrimination for exercising these rights. Submit a request via our contact page.

7. Your Rights Under LGPD (Brazil Residents)

If you are located in Brazil, the LGPD grants you rights including access, correction, deletion, portability, and the right to be informed about how your data is used. Use our contact page to exercise your LGPD rights.

8. Data Sharing

We share your data only with:

Payment processors (Stripe, PayPal) — to complete transactions securely.
Analytics providers (Google Analytics) — in anonymised form, subject to your cookie consent.
Law enforcement — only when legally required.

9. Data Retention

We keep your email address for the duration of your subscription plus 90 days, unless you request earlier deletion. Payment records are retained as required by applicable tax law (typically 7 years).

10. Cookies

We use cookies on our website. For full details, see our Cookies Policy.

11. Security

We use HTTPS encryption for all data in transit. Access to subscriber data is limited to authorised personnel. We regularly review our security practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date at the top. For material changes, we will notify subscribers by email.

13. Contact

Privacy questions? Use our contact page. We aim to respond within 48 hours.